How Can I Make Sure I Don’t Lose My Coverage?
|Keeping Your HWLA Eligibility|
|To stay in HWLA, you must be eligible for it. “Eligible” means that a person meets certain requirements to receive benefits from programs like HWLA. HWLA will check to make sure you still meet the requirements for HWLA membership once per year.
If you lose HWLA eligibility, you will not be able to keep your benefits with HWLA.
Be sure to fill out and return any information requested before the due date on the letter or form. If you have any questions about your eligibility, call your medical home. Your membership in HWLA lasts one year. Every year you need to renew your membership with your medical home. Your medical home will ask you to bring in current income documentation to see if you are still eligible for HWLA.
|If You Move, You Must Tell Us!|
|Don’t lose your HWLA coverage if you move! HWLA must have your address so they can send you mail to renew and stay eligible.
If you move but still live in Los Angeles County, please:
|To “disenroll” means you leave HWLA and are no longer a member.|
|Voluntary disenrollment is when you choose to end your membership in HWLA for any reason. If you want to disenroll from HWLA, call Member Services or your medical home. They will send you a disenrollment letter with a date of disenrollment on it. You may continue to receive services through HWLA until your date of disenrollment.|
|Involuntary disenrollment is when you are disenrolled for a reason other than your own choice. You will lose coverage with HWLA, if any of the following happens:
You can also be disenrolled from HWLA, if:
If you are disenrolled from HWLA, we will send you a letter that says when your coverage will end and why. You may file an appeal by following the directions under “How to File an Appeal” in the Complaints section of this handbook.