Member Handbook

Healthy Way LA » Member Handbook

Healthy Way LA Member Handbook Information
Listed below are the main chapters in the HWLA Member Handbook / Benefit Year 2011-2012. To view the complete HWLA handbook, you can download it here. – HWLA Member Handbook / Benefit Year 2011-2012 (English)
  1. Let’s Get Started: How Do I Get Health Care?
  2. HWLA Member ID Card: How do I use it?
  3. HWLA Provider Network: Who gives me health care?
  4. What Is Covered: What kinds of health care can I get from the HWLA program?
  5. Non-Covered Services: What is not covered by HWLA?
  6. Pharmacy Benefits: How do I get prescription drugs?
  7. Emergency Care: How Do I Get Care In An Emergency?
  8. Help In Another Language and For People With Disabilities: How Can I Get Help?
  9. Complaints: What Should I Do If I Am Unhappy?
  10. Confidentiality: What Are My Privacy Rights?
  11. Fraud and Waste: How To Identify It and Report It
  12. HWLA: How Can I Make Sure I Don’t Lose My Coverage?
  13. More Important Information: What Else Do I Need To Know?

Note: Numbers above are not related to chapter numbers / sections in the Healthy Way LA Member Handbook.